RETURNS DUE TO DEFECTIVE PRODUCT
To return a product that you consider defective, you must send us a written update and photos that clearly show the defect and send us the product back within 14 calendar days from the day of receipt. The return is made with a transport company of your choice (courier, transport company, other or the same means). IMPORTANT: The goods are transported at your own risk until they reach our warehouses so you should make sure that they are properly packaged and can not be damaged during transport. In case a product is returned in an unsuitable condition, then the return will not be accepted. NECESSARY CONDITIONS FOR PRODUCT RETURN:
1. The product MUST be accompanied by its original packaging. Do not discard it unless you are sure that the product satisfies you.
2. The product has not suffered any intentional or unintentional damage from the customer (careless removal of its packaging, incorrect assembly, improper use, etc.).
3. The product has not been used.
4. For items that have special factory packaging, their packaging must not have been tampered with or damaged.
5. No labels or brand marks or any other markings that the products may have have been removed.
6. The product to be returned is accompanied by an invoice and return slip or by the retail purchase receipt.
7. There is prior written information to our company about the return, accompanied by relevant photos of the product. In case of non-compliance with the terms of returns, we will not receive the products and we will send them back to you at the recipient’s expense.
WARNING: PRODUCTS WHICH ARE MADE ON ORDER OR ARE SPECIAL CONSTRUCTIONS, OR SPECIAL PAINT / WOOD / FABRIC OR GENERAL.
Once we receive the product, the necessary check will be made and if the product meets all the conditions of return, then our company will return the value of the product or products returned, within 3 working days, to a bank account that you will indicate in writing. Alternatively you can request a resend of a new same product with our return shipping and shipping costs. If during the inspection it is found that the product is not defective, we will send it back to you at the recipient’s expense.
RIGHT OF WITHDRAWAL
All transactions carried out through our website are governed by International and European Law governing issues related to electronic commerce, as well as by the Law on Consumer Protection (Law 2251/1994). Our company has taken all the necessary measures to ensure maximum security. Every customer of the online store comboliving.gr has the right, according to current legislation, to withdraw from the sale without justification, completing the relevant withdrawal request, which is required to notify by e-mail to firstname.lastname@example.org and return the product purchased within 14 calendar days from the date of receipt. In this case the shipping and return costs are borne by the customer. In order for the return to be accepted, the product must be in its original packaging, complete and in the condition in which it was delivered, without damage and not used. It is also required to be accompanied by the original receipt or purchase invoice and return slip. Before each return the customer must contact the company in order to set the time of receipt of the product. The refund of the purchase price is made by bank transfer within 14 calendar days from the day on which the written withdrawal notice was made and after the receipt of the product in the aforementioned condition. The customer is responsible for any reduction in the value of the products resulting from handling that was not necessary to determine the nature, characteristics and function of the products, in the period until their return. In case of non-compliance with the withdrawal conditions, we will not receive the products and we will send them back to you at the recipient’s expense.
Exceptions to withdrawal
Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery, such as underwear, swimwear or earrings, may not be withdrawn.